Returns and refunds| ROMEIN

If your delivered goods do not meet your expectations or you have changed your mind, you can transport the goods back to our branch or exchange them for another piece.

As a consumer, according to § 53, paragraph 7 of the Civil Code, you have the right to return the purchased goods without giving a reason, within 14 calendar days (not working days) from the date of receipt of the goods.

For more information, contact us at our email address, or call us on our phone number +420 731 705 111. Send the goods back to our contact address: ROMEIN concept s.r.o. Vodičkova 9, Prague 1, 110 00 with a copy of the invoice attached. 

Terms & Conditions for returning or exchanging goods:

  • the goods must be complete, in the original packaging
  • the goods must not show signs of use and must not be damaged
  • the goods must be sent together with a copy of the invoice 

We will send the money for the goods immediately to your bank account, no later than 14 days after the delivery of the goods.